Privacy Policy

Last updated: November 28, 2024
Chakra-Chic (“we”, “us”, or “our”) operates www.chakra-chic.com (the “Site”).

Privacy Commitment

Your privacy matters to us. We are committed to protecting the personal information you share with us and to handling it responsibly, transparently, and in accordance with applicable Canadian privacy laws, including CASL where applicable.

Personal Information We Collect

Personal information may include your name, email address, mailing address, phone number, and order-related details. We collect only the information necessary to provide our products and services.

How We Use Your Information

We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate, including:
– To process and fulfill orders
– To communicate with you regarding your account or purchases
– To provide customer support
– To meet legal or regulatory requirements
– For other lawful purposes related to the goods or services requested

Consent

We obtain your consent to collect, use, or disclose personal information where required. Consent may be provided verbally, in writing, electronically, or through your continued use of our Site. In some circumstances, consent may be implied—for example, when information is provided voluntarily to complete a transaction or when its use is obvious and reasonable.

When Consent Is Not Required

We may collect, use, or disclose personal information without consent where permitted or required by law, including:
– In emergency situations affecting health or safety
– To comply with legal obligations or requests
– To obtain legal advice
– To prevent or investigate fraud
– To collect outstanding debts

Information Sharing

We do not sell your personal information. Information may only be shared when required to fulfill services (such as shipping providers) or when legally required.

Retention & Accuracy

Personal information is retained only as long as necessary to fulfill its intended purpose or comply with legal requirements. We make reasonable efforts to keep your information accurate and up to date. You may request access to or correction of your personal information by contacting us in writing.

Security

We take reasonable measures to protect your personal information, including administrative, technical, and physical safeguards. When personal information is no longer required, it is securely destroyed or deleted.

Log Data & Analytics

When you visit our Site, we may collect limited technical information such as IP address, browser type, pages visited, and visit duration (“Log Data”). This information helps us understand how the Site is used and improve functionality. We may use third-party analytics services (such as Google Analytics). These services have their own privacy policies governing how data is handled.

Cookies

Cookies are small data files stored on your device. We use cookies to improve your browsing experience and Site performance. You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Disabling cookies may affect certain Site features.

Trademarks & Third-Party Content

All product names, logos, and brands displayed on this Site are the property of their respective owners. Use of these names or images does not imply endorsement or affiliation with Chakra-Chic.